Frequently Asked Questions (FAQs)
How does Parrotfish Outfitters work?
Parrotfish Outfitters designs coastal, marine-inspired apparel and accessories. Our trusted production partner then prints, packs, and ships each order right to your door.
What products do you offer?
Our catalog includes apparel, accessories, reusable bags, ceramic mugs, and more. All products feature coastal and marine-inspired designs, including seasonal and holiday collections.
Where are your products made and shipped from?
Orders are fulfilled on demand through a global network of production facilities, which helps shorten shipping times by producing items closer to your delivery address.
How long will my order take to arrive?
Most orders are produced within a few business days and then shipped. Total delivery time includes fulfillment, so expect a duration between 7-10 days.
Do you ship orders internationally?
Yes! Thanks to our global fulfillment network, orders can ship to many countries. Available destinations are shown at checkout.
What is your return and exchange policy?
Since items are made to order, returns are generally reserved for damaged, misprinted, or incorrect items. If there's an issue with your order, please contact support at pfocoastal@gmail.com with photos for review.
What if my order arrives damaged or misprinted?
If an item arrives damaged or misprinted, please contact support at pfocoastal@gmail.com with your order number and photos within 14 days of delivery.
How do I choose the correct size?
Each product page includes a detailed size guide for your reference. We recommend comparing measurements to an item from your wardrobe for best fit.
How should I care for my items?
For apparel, wash inside out with cold water and similar colors. Tumble dry low or air-dry for preservation. We recommend hand washing ceramic mugs to keep prints from fading and/or cracking.